Thanks for the clarification! Based on that, here’s a revised version of your Return & Refund Policy tailored for Sathva.in as an online toy store:
Return & Refund Policy – Sathva.in
At Sathva.in, we’re committed to delivering joyful, high-quality toys that spark imagination and delight. While we aim for every order to be perfect, we understand that issues can arise. If something goes wrong, we’re here to help.
1. Refund & Replacement Eligibility
You may be eligible for a refund or replacement under the following conditions:
- Incorrect or Missing Items: If you receive the wrong items or your order is incomplete, please notify us within 48 hours of delivery.
- Damaged Products: If your item arrives damaged or defective, contact us within 48 hours with photos of the product and packaging.
- Quality Concerns: If there’s a concern with product quality or safety, please report it immediately. Supporting details (e.g., images or videos) may be requested.
2. How to Request a Refund or Replacement
To request a return, refund, or exchange:
- Contact our support team at support@sathva.in or via our website chat.
- Include your order number, a description of the issue, and photos if applicable.
- Requests must be submitted within 48 hours of receiving your order.
Our team will assess the issue and respond with the appropriate solution.
3. Non-Refundable Scenarios
We generally do not accept returns or offer refunds for:
- Change of mind after the order has been shipped.
- Items that have been used, opened, or damaged due to misuse.
- Delays caused by factors outside our control (e.g., courier issues, weather).
4. Refund Method
- Refunds will be processed to your original payment method.
- Depending on your provider, it may take 5–7 business days for the funds to reflect.
5. Customer Support
Need help? We’re always happy to assist.
📧 Email: support@sathva.in
💬 Chat: Available on our website during business hours